In Fountain Hills, EPCOR supplies water and sets backflow testing rules, the Fountain Hills Sanitary District handles sewer, and the Town Building Safety office issues permits. The Town runs neither water nor sewer. Call the number on this page to be connected with a local plumber in Fountain Hills.
Who handles water and sewer for a Fountain Hills business?
Two separate providers. EPCOR's Chaparral City district serves about 14,500 water connections in Fountain Hills and parts of Scottsdale, and its line at 800-383-0834 takes reports of outages or water trouble at any hour. The Fountain Hills Sanitary District is a special district that collects and treats wastewater and distributes recycled water, with sewer fees billed to property owners. For a broken or collapsed sewer line in the public right-of-way or a District easement, call the District at 480-837-9444 at any hour. Anything on the building side of those points is a job for the owner and a plumber.
What does EPCOR require for backflow?
EPCOR's Cross Connection Control Department makes the customer responsible for installing, maintaining and testing backflow assemblies. Assemblies are tested every year, plus at installation and after repair or relocation, by a certified tester, and the report is due within 30 days. EPCOR generally wants assemblies within 36 inches of the meter. For restaurants, salons, medical offices and HOA irrigation systems, that means putting a test date on the calendar and allowing time for a repair if a device fails. Questions go to 480-450-2077.
How hard is the water on commercial equipment?
EPCOR's Fountain Hills water mixes CAP Colorado River water with Lake Pleasant water and groundwater from the aquifer under town. Its report puts hardness at about 16 grains per gallon, and it disinfects with chlorine. At that level, scale builds up quickly in commercial water heaters, coffee and espresso machines, ice makers and dish machines, and flush valves and sensor faucets need more frequent service. EPCOR keeps a service line inventory for this system at epcor.com/safety.
Permits and gas
The Town of Fountain Hills Building Safety office handles construction permits through TOPPS, its online permitting system. It's located at 16705 E. Avenue of the Fountains (480-816-5123 or 480-816-5177). Southwest Gas supplies natural gas here. If anyone smells gas, get everyone out of the building first, then call 911 and Southwest Gas at 877-860-6020 from outside.
When you call the number on this page, mention the type of business, which fixtures or suites are affected and any backflow due date from EPCOR. You'll be connected with an independent local plumber who works in Fountain Hills, and you can ask how scheduling and pricing work before anything is opened up.
Commercial Plumbing questions in Fountain Hills
Who handles a sewer backup that starts in the public main?
How often do commercial backflow assemblies have to be tested here?
How does hard water affect water heaters, ice machines and dish machines?
In a leased space, who usually pays for plumbing repairs?
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