Plumbers in Fountain Hills, AZ

Northeast of the Valley floor

Fountain Hills is a Maricopa County town about 22 miles from downtown Phoenix in a straight line, with Scottsdale as its nearest larger neighbor. It had 23,818 residents at the 2020 Census. The Town's Building Safety office is on Avenue of the Fountains.

EPCOR water: imported and hard

EPCOR's Chaparral City district serves about 14,500 connections in Fountain Hills and parts of Scottsdale. The supply is Colorado River water from the Central Arizona Project mixed with Lake Pleasant water, which also receives Agua Fria River flows, plus groundwater pumped from the aquifer beneath town. EPCOR disinfects with chlorine and lists hardness at roughly 16 grains per gallon. Water that hard leaves scale in tank water heaters and tankless units, on shower valves and inside faucet cartridges, which is why softener installs and water heater flushing are common requests here.

For outages or water trouble on the utility side, EPCOR takes calls at 800-383-0834 at any hour. EPCOR maintains a service line inventory for this system, viewable on its safety pages, and says it is responsible for removing any lead pipes it identifies.

A separate sewer district

Wastewater collection, treatment and recycled water are handled by the Fountain Hills Sanitary District, a special district that bills property owners directly. If a sewer line breaks or collapses in the public right-of-way or a district easement, call the district at 480-837-9444, any time. A clog or root intrusion in the private lateral between your house and that public line is work for a plumber.

Backflow rules come from EPCOR

Because EPCOR is the water utility, its Cross Connection Control Department sets the backflow rules. The customer installs, maintains and tests any required assembly. Tests happen at installation, after a repair or relocation, and every year, by a certified backflow tester, with reports due within 30 days. Assemblies generally go within 36 inches of the water meter unless EPCOR directs otherwise. Questions go to 480-450-2077.

Permits and gas

The Town of Fountain Hills Building Safety office, part of Planning and Zoning, processes permit applications through the Town's online system, TOPPS. It is at 16705 E Avenue of the Fountains (480-816-5123). Ask there before replacing piping or a water heater. Southwest Gas supplies natural gas; for a suspected leak, leave the house, then call 911 and 877-860-6020.

What sets it apart from Phoenix

In Phoenix the city owns both the water and sewer systems. Fountain Hills homeowners deal with a private water company, a separate sanitary district and a town permit counter, and the water is on the hard end for the Valley. When you call the number on this page, describe the problem and whether it seems to be water side or sewer side, and you will be connected with an independent plumber who works in Fountain Hills and settles price and timing with you.