Water Line Repair in Fountain Hills, AZ

Who supplies my water, and who do I call?

The Town of Fountain Hills runs neither water nor sewer. EPCOR serves about 14,500 connections in Fountain Hills and parts of Scottsdale, and takes reports of outages or water trouble at any hour at 800-383-0834. Sewer is a separate special district, the Fountain Hills Sanitary District, which handles broken sewer lines in the public right-of-way. For a leak on the water side, the sanitary district isn't the right call. If water is rising at the meter box, phone EPCOR; if it's between the meter and the house, call a plumber.

Is lead a concern on my line?

EPCOR keeps a service line inventory for this system at epcor.com/safety and states that it is responsible for removing any lead pipes it identifies. Look up your address before deciding on a repair, especially if the house is one of the older ones in town or the line material has never been confirmed.

What if my lot is sloped or rocky?

Where a lot slopes or has retaining walls, boulders and desert landscaping between the street and the front door, a service line that climbs or descends a grade can be harder to reach, and rock and hardscape add time to any dig. Water from a leak can also travel downhill before surfacing, so the wet spot isn't always right above the break. That's why plumbers here often rely on leak location equipment before deciding where to open the ground, and why a trenchless replacement is worth asking about on a long or rocky run. Before the visit, turn off the irrigation so the ground can dry out, note the meter reading, and clear the lid of the meter box so the plumber can check both sides of the meter quickly.

Local note

EPCOR's Fountain Hills water is about 16 grains per gallon hard and chlorine-disinfected. That hardness shows up as scale in fixtures and water heaters more than in buried pipe. Permits are handled by the Town's Building Safety division through TOPPS, its online permitting system, and the plumber can tell you whether your repair needs one. Plumber Phoenix doesn't do repairs itself; your call goes to an independent local plumber who serves Fountain Hills, near the Avenue of the Fountains and beyond.