Well Pump Repair in Fountain Hills, AZ

Do Fountain Hills homes have wells?

Generally no. EPCOR serves about 14,500 connections in the Town of Fountain Hills and parts of Scottsdale. Its water is Colorado River water from the Central Arizona Project blended with Lake Pleasant water, plus groundwater pumped from the aquifer under Fountain Hills. The wells and pumps that lift that groundwater are EPCOR's. The Town itself runs neither the water nor the sewer system.

Fountain Hills is hilly, though, and a home high on a slope can see lower pressure than one near the bottom. Some hillside houses use a booster pump to make up the difference. A booster has a motor, a pressure switch and often a small tank, so when it fails it acts a lot like a failing well pump.

What else causes low pressure here?

EPCOR reports the water at roughly 16 grains per gallon, and it is chlorine-disinfected. Water that hard leaves scale in pressure regulators, shower valves and faucet cartridges. A regulator that clogs or fails can drop pressure throughout the house. A slow leak on the line from the meter does the same, often with a bump in the water bill. If only one fixture is weak, the fixture is almost always the cause.

Who do I call for each part of the system?

Water outages, meter leaks and breaks in the street go to EPCOR at 800-383-0834, which takes trouble reports at any hour. Sewer is a separate district: the Fountain Hills Sanitary District handles broken or collapsed sewer lines in the public right-of-way or its easements at 480-837-9444. Plumbing from the meter to the house and inside it is the owner's responsibility, and the Town's Building Safety office processes permits through its online system, TOPPS. Calling the number on this page reaches a free referral service, not a plumbing company, which connects you with an independent plumber who works in Fountain Hills.

Local note

If your home relies on a booster pump, keep it shaded and on a protected circuit. Heat and monsoon surges are hard on motors, and when a booster quits on a hillside lot, pressure can drop sharply in the upstairs bathrooms first.